Passenger Wellbeing Conference Terms and Conditions
These terms and conditions (the “Terms”) govern the basis on which you can make bookings for tickets to the event(s) run by Real Response Media Ltd, a company registered in England and Wales with registration number 07501286 and registered office at 115 Sydney Road (“us” or “we”). All other terms and conditions of business, including any that you may send to us when placing, renewing or paying for bookings are excluded.
Please read the Terms carefully. By submitting a booking request online you acknowledge that you agree to the Terms.
- Bookings and Payment
1.1 Booking requests should be submitted online. Payment must be made, or authorisation to deduct payment given, at the time a booking request is submitted. No booking is guaranteed until you receive a confirmation email from us.
1.2 Provided you have complied with these terms and conditions we will, subject to availability, send a confirmation email to you in respect of your booking request as soon as reasonably practicable. If there is no availability we will email you to inform you that this is the case as soon as reasonably practicable. Where your booking request is refused we will process any refund due to you within 30 days of informing you of such refusal.
1.3 Payment may be made by either credit or debit card or invoice.
- Refunds, Substitutions and Changes to the Event
2.1 Bookings may be cancelled in writing subject to a cancellation charge of eight weeks or more before the event = 25% of total; less than eight weeks and more than six weeks before the event = 50% of total; less than six weeks = 100% of total. Non-payment or non-attendance does not constitute cancellation. Payment is required in advance of the event. Real Response Media Ltd reserves the right to refuse admission if payment is not received in advance of the event.
2.2 It may be necessary for reasons beyond our reasonable control (including, without limitation, to acts of god, floods, lightning, storm, fire, explosion, war, military operations, acts of terrorism or threats of any such acts, any strike action, lock-outs or other industrial action and a pandemic, epidemic or other widespread illness) to alter the advertised content, timing and/or location of the event at which you have booked. We reserve the right to do this at any time and we shall not be liable to you for any cost or other expenses (including wasted travel and accommodation costs) incurred by you as a consequence (including, without limitation, booking fees and travel and accommodation expenses).
2.3 Subject to clause 2.1, your booking is personal to you and will only entitle you and your named guests to attend the event. Other than as set out in clause 2.1 you are expressly prohibited from selling, or in any other way transferring, your booking whether in whole or part and whether in exchange for payment or otherwise, to any third party. We reserve the right to cancel your booking without refund if you breach this clause 2.3.
3.1 Subject to Clause 3.4, our aggregate liability to you, whether such liability arises in contract, tort (including negligence) or otherwise, for any damages, loss, costs, claims or expenses of any kind howsoever arising, out of in connection with any booking (or requested booking) made by you or otherwise in relation to the event at which you have booked a ticket shall be limited to the price paid by you in respect of the applicable booking.
3.2 Subject to Clause 3.4, we shall not be liable to you for (i) any loss of profit, loss of anticipated savings or interest, loss of or damage to reputation or goodwill or; (ii) any indirect, special or consequential damages, loss, costs, claims or expenses of any kind.
3.3 You agree to indemnify us, our staff and our affiliates and to hold us harmless to the fullest extent permitted by law, against all loss, costs, claims or expenses of any kind arising from any negligent act or omission by you (including your delegates) during or otherwise in relation to your booking and/or your attendance at the event for which you have made a booking.
3.4 Nothing in this these Terms shall limit or exclude either party’s liability for:
3.4.1 death or personal injury caused by that party’s negligence, or the negligence of that party’s employees, agents or subcontractors;
3.4.2 fraud or fraudulent misrepresentation; or
3.4.3 any other liability which cannot be limited or excluded by applicable law.
4.1 You warrant that you shall:
4.1.1 comply with all applicable laws, statutes and regulations relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010;
4.1.2 comply with such of our anti-bribery and anti-corruption policies as are notified to you from time to time; and
4.1.3 promptly report to us any request or demand for any undue financial or other advantage of any kind received by or on behalf of you in connection with the performance of these Terms.
4.2 Breach of this clause 4 shall be deemed a material breach of these Terms.
5.1 A person who is not a party to the Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provisions of these Terms.
5.2 These Terms (together with any documents referred to herein or required to be entered into pursuant to these Terms) contain the entire agreement and understanding between us and supersede all prior agreements, understandings or arrangements (both oral and written) relating to the subject matter of these Terms and any such document (save that this shall not apply so as to limit or exclude either party’s liability for fraud).
5.3 These Terms shall not create, nor shall they be construed as creating, any partnership or agency relationship between us.
5.4 Save as set out in Clause 2, you are not permitted to re-sell, transfer, assign or otherwise dispose of any of your rights or obligations arising under these Terms.
5.5 You acknowledge and accept that we have the right to publicly announce our business relationship with you which shall include but not be limited to announcements on social media. Such announcements shall not be disparaging or otherwise adverse to your business.
5.6 You acknowledge and accept that we shall be entitled to charge interest on any outstanding balance owed to us accruing on a daily basis from the date that the invoice became due for payment.